Thank you for shopping at yuxrury. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Easy Exchanges:
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Fast Refund:
If you wish to return the items, please email to customer service first to get return detail：yuxruryshop@gmail.com. Send the returned purchase in its original packaging with original label back to our return center issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwear and final sale) can be returned or exchanged within 30 days from the day customer receive the goods.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The customer is responsible for all return shipping fees. We do not offer Freight To Collect (FTC) services for returns.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Order Cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order already been shipped.
Contact us
If you have further questions / issues, please don’t hesitate to contact us at yuxruryshop@gmail.com or chat with us online.